+27 67 279 3288

Terms and conditions/FAQ

Payments & pricing

The tour price must be paid by not later than 30 days prior to the departure date for the tour, failing which the Company reserves the right to deem the booking as having been cancelled, and to levy the cancellation penalties set out in these terms and conditions. • In the event that the client makes a booking within 30 days of the date of departure of the tour, he or she shall, in order to secure the booking, be required to pay the full tour price upfront.
The tour price and Activity Package includes only those services/items that are included as per the itinerary and the tour dossier,and are quoted in South African Rands unless otherwise stipulated. The client shall be responsible and pay for any additional items where, as required by Jozy Triangel from time to time, such payment is made either directly to a third party service provider or to Jozy Triangel for settlement with a third party service provider. • Jozy Triangel records that prices/charges/tariffs in respect of certain activities forming part of the tour are determined in accordance with the public regulations of South Africa and, accordingly, Jozy Triangel has no control over any increases in such prices/charges/tariffs, including where such increases are implemented during the tour. Jozy Triangel accordingly reserves the right, in its sole discretion, to increase the relevant prices/charges/tariffs to account for such increases and/ or fluctuations. •
We offer group rates on all our tours and packages. Our group rates are as follows:
12 - 19 participants 15% discount of current tour price
20+ participants 25% discount of current tour price.

Booking

Bookings can be done telephonically or directly on our website. A booking is considered confirmed when Jozy Triangel sends written confirmation to the agent confirming the booking. Invoices are issued on booking confirmation, 50% payment is required to confirm your booking. Full payment is due 30 days prior to the departure date.

The Company reserves the right not to confirm the booking until the full amount set out in the invoice received by client is paid and has been received by the Company and all the relevant documentation has been signed and completed in full by the client. Any amendments to, or cancellation of the booking shall be subject to these terms and conditions.
If a booking is made within 60 days of the tour departure date, 50% payment is required on booking. If the booking is made within 30 days of the tour departure date, 100% payment is required on booking. Non-payment of stipulated percentage at time of confirmation, within 60 days of tour departure date, will result in the cancellation policy being applied.
Cancellation of a scheduled tour booking must be made in writing and is not effective until such written cancellation is received and acknowledged by Jozy Triangel Tours. No cancellation fee is applicable to tours cancelled more than 60 Days before Date of Departure.

Should a Client cancel a booking 60 days or less prior to the date of departure of the tour for any reason (except due to death or hospitalisation), the client shall be liable to pay a cancellation penalty. The cancellation penalty is calculated by having regard to the nature of the booking, length of notice of cancellation and reasonable potential to find alternative customers. Having regard to the aforementioned factors, the following percentages may be forfeited by the customer in respect of the arranged tour price due to a no-show based on the number of days between receipt of the cancellation notice and the date of the departure:

• >60 Days: No fee applies
• 30 – 60 Days: 50% of the tour price is held as cancellation
• 10 – 29 Days: 75% of the tour price is held as cancellation
• 0 – 9 Days: 90% of the tour price is held as cancellation

All cancellations need to be made in writing and confirmed by the Reservations Team by email. The above mentioned cancellation fees are applicable to any pre-booked or pre-paid Activity Packages which will also be charged if a tour is cancelled.

The Company reserves the right, at any time and for any reason, to cancel the tour on notice to the client. In such event, the Company shall refund the tour price to the client. It is recorded that refund of the tour price as aforesaid shall be the Company’s sole responsibility to the client, and no claim for any damages, howsoever arising, shall accrue against the Company by reason of a cancellation of the tour.

Terms and conditions

Jozy Triangel (PTY) LTD, registration number 2015/271967/07 ("the Comapny").

The terms and conditions contained in this document shall apply to the tour booking concluded between the Company and the undersigned client in respect of the tour, as more fully described in the tour dossier provided to the client on confirmation of the booking.
All references in these terms and conditions to “client” shall include references to an agent of the client, with such changes as the context may require.
These terms and conditions shall be deemed to have been concluded in Johannesburg, South Africa and shall be interpreted according to the laws of the Republic of South Africa.
All matters arising from or in connection with these terms and conditions and any contract concluded by the client with the Company, their validity, existence and termination shall be determined in accordance with the laws of the Republic of South Africa.
Notwithstanding the aforesaid, the client must at all times comply with the laws, customs, foreign exchange and other regulations of all countries visited on the tour.
Should the Company appoint a tour guide in respect of any tour, then the client shall be obliged to comply with all reasonable instructions of such tour guide. The Company reserves the right to terminate the tour of any traveller who wrongfully or unlawfully fails to adhere to the reasonable instructions of an appointed tour guide, and/or causes any wrongful disruption, disturbance or nuisance to any other traveller, tour group or service provider.
The Company shall not be liable for any costs and/or expenses for the client resulting from exclusion as aforesaid, and the client shall not be entitled to a refund or rebate of the tour price or any additional compensation in such instances.
The client accepts that to participate in the tour a measure of physical fitness and health is required and it is the client’s obligation to ensure that he or she is medically fit to embark on the tour.
The Company reserves the right to use any photographs and video taken during the tour for use in marketing or any other advertising material, and the client hereby consents to such use. The client further agrees that the Company shall retain copyright over any such photographs and videos taken during the tour and/or used in its brochures and, to the extent necessary, the client hereby assigns copyright in such photographs and/ or videos to the Company.
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.
The Company and its respective directors, officers, employees, representatives and agents shall not be liable for any loss or damage of whatsoever nature and howsoever arising ( including, but not limited to, the client’s or any other person’s injury or death, or any loss of or damage to the client’s or any other person’s property) which the client or any such other person may incur or suffer as a result of or arising from the clients participation in the tour and any other activities undertaken on or during the tour, and the client irrevocably and forever releases and discharges the Company and its respective directors, officers, employees, representatives and agents from any and all such liability. • The client furthermore indemnifies and holds the Company and its respective directors, offices, employees, representatives and agents harmless from and against any land all loss, damage, actions, proceedings, claims, demands and legal and other costs and expenses (including legal costs on an attorney and own client scale) of whatsoever nature and howsoever arising (including, but not limited to, the client’s or any other person’s injury or death, or any loss of or damage to the client’s or any other person’s property) which the client or any such other person may incur or suffer as a result of or arising from the clients participation in the tour and any other activities undertaken on or during the tour.
The Company has a strong commitment to providing excellent service to all of our customers and visitors of this Website, including respecting concerns about privacy. The Company will explicitly ask when information is needed that personally identifies you or allows us to contact you (“personal information”). Generally this information is requested when making reservations; when requesting a particular service. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

The purposes for which The Company will use your personal information are as follows: to transact with you via the website or email regarding reservations, to provide services to you via our website; to inform you of new features, services, special offers and products (provided you have consented to receiving such marketing material); to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website.

We do not give or sell your personal information to nonaffiliated third parties for their own marketing purposes without your prior consent.

You are aware that information and data is automatically collected through the standard operation of the Internet servers and through the use of “cookies.” “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the website and allow a website to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on our Websites.

Whilst the Company is of intent to take reasonable measures to keep personal information about you confidential, it shall however not be liable for any loss or damage, suffered as a result of the disclosure of such information beyond the reasonable control of the Company.